Shipping policy

Order Processing

Orders placed before 2:00 pm (UK time) are usually dispatched the same business day. Orders placed after 2:00 pm are usually dispatched the following business day.

We aim to process all orders within 1-2 business days. During seasonal peaks, promotional events or exceptionally busy periods, processing may take slightly longer. If there is a significant delay, we will contact you by email where possible.

Orders are not dispatched on weekends or UK public holidays. Deliveries to non-UK mainland locations may take longer.

Please note that the delivery estimates below are in addition to our order processing time.

Shipping Rates

Shipping charges are calculated automatically at checkout based on your delivery destination, parcel weight and the shipping service selected.

Delivery Services & Estimated Transit Times

Region	Shipping Service	Estimated Delivery
United Kingdom	Royal Mail Tracked 24 & Royal Mail Tracked 48	1–2 business days
Europe	Royal Mail Standard International Tracked	3–7 business days
USA & Canada	Royal Mail Standard International Tracked	5–8 business days
Asia, South America & Middle East	Royal Mail Standard International Tracked	3–17 business days
Australia & New Zealand	Royal Mail Standard International Tracked	3–17 business days

All delivery times are estimates only and are not guaranteed. Delays caused by customs clearance, weather, carrier disruption or other circumstances outside our control may occasionally occur.

Shipment Confirmation & Tracking

All of our shipping services are fully tracked. Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking information.

Customs, Duties & Taxes

International orders may be subject to customs duties, import VAT, tariffs, brokerage fees or other charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping price. Please check your country's import regulations before placing your order.

Delivery Address

Please ensure your delivery address is accurate and complete before placing your order. We cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information.

Failed Deliveries & Returned Parcels

If a parcel is returned to us because the delivery address was incorrect, the parcel was refused, or it was not collected from the carrier within the required timeframe, additional postage charges may apply before the order can be resent.

Delayed or Lost Deliveries

Royal Mail will not normally consider a UK parcel lost until 10 working days have passed since dispatch (or the applicable international timeframe). If your parcel appears delayed, please contact our Customer Services team and we will be happy to help investigate.

Last Updated: July 2026